Point Support:

Businesses today rely on mission critical servers to perform essential task. Businesses owners that wait for their servers to fail are still acting in a reactive mode. This chaotic method of responding to problems only adds to the unexpected expense and the frustration of not knowing when or how server issues will be resolved. Businesses can no longer afford to operate when the server is down or their e-mail application is running slow.

The Point Support System provides availability monitoring, network management, and preventive maintenance, of your server(s). Service and support is provided under a strict set of service guide lines and “guaranteed response”. This relieves the business owner of the anxiety and uncertainty of not know when the servers will be online again or when they will be back in business again.

• Comprehensive Support that includes availability monitoring, server management, and preventive maintenance Computer Point’s certified staff monitors server alerts, analyzes the data then remediate’s discovered issues quickly, Usually remotely from our Network Operations Center (NOC) and before it effects users or escalates into a major network outage. A field service technician is ready to be able to go onsite when needed if remote remediation is not sufficient.
• The Network Operations Center provides 24x7 remote monitoring, and management of your network server(s) – Preventive maintenance includes:

• Reduction of your operational costs are realized by performing proactive, regularly scheduled preventive maintenance and updates. This process extends the life of your systems.
• Increase profits by improving your staffs productivity by being able to maintain focus on revenue generating task and not distracted or called upon to be a computer expert to maintain and support network functions as well as reduced down time because of unexpected interruption and network outages.

Point Support's availability monitoring, server management, and preventive maintenance provides the most affordable, predictable way to budget and plan for your network and IT infrastructure.